Important information about the coronavirus (COVID-19)


The NHS in Liverpool and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


You should stay at home for 7 days if you have either of the symptoms:

  • a high temperature
  • a new, continuous cough


DO NOT go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to inform them. Read our advice about staying at home.

When should I contact NHS 111?


You should use the NHS 111 online coronavirus service if:


  • you feel you cannot cope with your symptoms at home
  • your condition gets worse or you become very unwell
  • your symptoms do not get better after 7 days


You should only call NHS 111 if you cannot get help online or if you need urgent advice.

Protecting yourself and your community


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.  


Everyone is being reminded to follow Public Health England advice to:


  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.