We really value feedback from our patients, whether it’s through the Patient Representative Group, NHS Choices, The Friends and Family Test, the feedback forms available at reception or online, or elsewhere.
In October 2017 the Practice commenced a GP telephone triage system to reduce DNAs and wasted appointments. The GP telephone triage system in respect of the Practice has worked very well, however….. We really do listen to our patients…
You said…. Via patient survey, telephone, and face to face that... The GP telephone triage consultation isn’t working for some of you as it is inconvenient; you are in work and cannot take calls, you would rather a face to face appointment. Alongside this some patients have reported they love the GP telephone consultation system, as it is very convenient for them and saves them coming into Practice.
We did….We are now providing GP Triage calls every morning alongside this we have increased our face to face appointments with the GP and the Nurse Prescriber every morning and afternoon. Our reception staff will use their skills ensuring you are directed into the appropriate clinician by asking what the reason for the appointment is. Please note you can decline to advise and say personal, which will be respected.